Shipping policy

Where we deliver

AETHEL currently delivers to supported addresses in the 27 member states of the European Union. We do not currently accept orders for delivery to the United Kingdom, Norway, Switzerland or destinations outside the European Union.

Preparation and dispatch

Orders are prepared and dispatched within 1–3 business days. Business days exclude weekends and public holidays. You will receive a dispatch confirmation and tracking information whenever the selected service provides it.

Delivery services and estimates

• Bulgaria: complimentary standard delivery with Econt, normally within 3–5 business days after dispatch.
• Other supported EU destinations: complimentary standard delivery routed through Direx and, where applicable, a local delivery partner. Most orders arrive in around 7 business days after dispatch; please allow up to 14 business days.

Delivery estimates are not guaranteed appointment times. If your order is delayed, email support@aetheljewelry.eu with your order number so that we can investigate the shipment.

Address accuracy and failed delivery

You are responsible for providing a complete and accurate delivery address. If an order is returned because the supplied address was incomplete or incorrect, we will contact you before arranging a new dispatch. Any additional charge will be communicated and must be accepted before it is incurred.

Damage or loss in transit

AETHEL remains responsible for the goods until they are delivered to you or to a person identified by you. Report visible damage, an incorrect item or a missing delivery promptly to support@aetheljewelry.eu, including your order number and photographs where relevant.